The customer must inspect the goods before receiving them and ensure their condition, as no complaints about shortages, breakages, or similar issues will be accepted after receipt.
The original purchase invoice must be presented for any exchanges or returns.
The customer has the right to return the goods within 60 days from the invoice date, except during sales and promotions where returns are accepted within 14 days from the invoice date.
The customer has the right to exchange an item for another of equal or greater value, with any price difference paid to the company, within 30 days from the invoice date.
The item to be exchanged or returned must be in its original condition at the time of purchase and its protective packaging must not be removed.
Exchange invoices cannot be refunded, exchanged, or subjected to discount policies.
The warranty period varies by product and covers manufacturing defects only, not misuse or improper installation. Warranty claims require the original invoice.
If the customer has multiple invoices for the same item with different dates, the warranty starts from the end of 6 months from the production date noted on the item.
If the product is no longer available for sale during the warranty period, the company will provide a suitable alternative from the available products.
The maximum storage period for purchased goods in our warehouse is 15 days from the invoice date. The company reserves the right to charge storage fees if the goods are not collected within this period.
The company is not responsible for goods not collected after 3 months from the invoice date, and the customer has no right to claim them.
The customer can only claim uncollected goods by presenting a "Goods Not Collected" receipt.
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